Service Agreements.

 Technical Services & SLA Rates


-= No SLA Agreement=-

 R450/hr initial Call out  (1hr)

Limited Telephonic Support
No Remote Support
24hr Call-to-Fix time
Standard Hardware Pricing

 

-= BASIC =-

R2,500/month

4X Hours Support incl. callouts
1X Hour proactive support
Basic telephonic support
Remote support included
8hr Call-to-Fix time
3% discount on hardware

-= STANDARD =-

R3,500/month

6X Hours Support incl. callouts
2 hours proactive support
Advanced telephonic support
Remote support included
8hr Call-to-Fix time
5% Discount on hardware

-= EXECUTIVE =-

 R5,000/month

8X Hours Support incl. callouts
4 hours proactive support
Premium telephonic support
4hr Call-to-Fix time
Online account manager
Online server monitoring and backup management
Remote support included
10% Discount on hardware

 

-= PREMIUM =-

R6,500/month

Unlimited Support hours incl. callouts (50 PC Limit)
Unlimited proactive support
Premium telephonic support
4hr Call-to-Fix time
Online account manager
Online server monitoring and backup management
Automatic updates
Remote support included
Full reporting on callouts history
Inventory management
Anti-Virus Management
10% Discount on Hardware

All agreements which cover more than 50 PC's are tailor made to suit each clients needs. Please contact us for more information.

-= Extra Info =-

 

Weekends + Public holidays

.Saturday’s – Time and a Half Sundays + Holidays – Double time
.Contract clients receive support at the following rates beyond contracted hours:
R350/hr (Office Hours) .

Standard weekend rates apply.

.Travel beyond a 10km radius will be charged at R3.00 p/km.

.Telephonic support will be charged at standard labour rates, and billed against agreement.
.Hours are not accumulated